Shipping policy

Refund policy
Due to the nature of our products, all purchases are final. We cannot accept
refunds, exchanges, or returns. 
If your order is lost, arrives damaged, or has an error, please contact us within 30
days of your order date so we can assist you. If more than 30 days have passed
since your order was placed, we are unable to offer a refund or replacement. 
Once your order has been processed, we are unable to make changes. This includes
combining orders, adjustments to your order or shipping details. If you would like to
cancel a subscription order we kindly ask that the subscription be cancelled 24 hours
prior to the reorder date. 
We take your purchases seriously and appreciate your understanding that each one of
our products is precious and has been individually created by hand and packed with
care. .
Refunds are restricted. We will always be happy to help find a specialized solution for
your circumstance. Every product is made in small batches daily for maximum quality
and freshness, so we cannot accept returned products for refunds. Only one discount
can be applied per order. Discounts cannot be combined or stacked.
We provide a full ingredient list for every product. Please be sure to read it for any
possible allergens before ordering. Hearth and Grace Botanicals is not liable for any
adverse reaction or allergy to our products. We stand behind the caliber and integrity of
every ingredient and product we craft, and we share all product ingredients on our
website to foster personal discretion while shopping. In the rare case of a reaction,
please contact a customer care representative for dilution tips and creative alternatives
for product use.
Please perform a patch test before using any of our products. If you have purchased
multiple products, we recommend introducing each one gradually and one at a time into
your skincare routine. If you experience any reactions, please discontinue use for at
least a week, then perform another patch test and try using the product again. 
We understand that each person has a unique preference in scents and textures.
However, as a small handcrafted business, we cannot offer returns or exchanges for a
dislike of scents, textures, or colors. 
In the summer months, products have a tendency to melt in the heat, so these creams
and body butters may arrive to you in a melted or liquid state. You have consented to
the possibility of them arriving in this state, and refunds will not be issued based on
consistency upon arrival. If your cream or body butter arrives in a melted or liquid state,
please set it upright in a cool room or refrigerator until it solidifies. The quality of the

product will remain intact even if the consistency that it arrived in was different from
what was expected.
If you received incorrect items in your order, please contact our team at
hearthandgracebotanicals@gmail.com immediately. Please include in your message
your order number, a picture of the packing slip you received, and the items you
received. If more than 7 days have passed since your order was delivered, and
this information was not provided, we are unable to offer a refund or
replacement. 
If there is an issue with your order, such as a broken item, we want to make it right, so
please contact us at hearthandgracebotanicals@gmail.com